In a past visit, we discussed courage and the positive effect it can have on your life and business, and I promised to implement an idea -- perhaps crazy? -- I had about direct mail -- to "mail" myself to a talk-radio program director to see whether I could get him to "open me." The ultimate goal would be to create a relationship with this program director who would invite me to be interviewed on one of his programs, because those types of interviews increase your credibility with prospects. (If the radio producer lets you on air, you must be good.)
We'll I've done it. I actually climbed into a box complete with mailing label, "postage" and some humorous warnings like "Do Not Bend" and my favorite "This End Up!" and I walked into a St. Louis radio station to see what they'd do.
And the truly amazing thing is, what I relearned from the experience has little to do with courage, nothing to do with direct mail, isn't even in the neighborhood of creativity and lacks little resemblance to success.
The Package
The stamps were fake.
On the front was "Animated Brochure Enclosed," "Press Here For Audio" and "Do Not Bend."
That's an actual USPS return receipt at bottom right.
On the back was "This End Up!" "Perishable Contents" and "Time-Sensitive Material."
As a leave-behind (just in case I actually got "opened"), I assembled a large envelope containing:
- A cover letter to the producer
- My one-sheet promo for my best presentations
- A reprint of the "Random Thoughts On Courage" article that spawned this silly idea
- A copy of my book
The Delay
Two weeks ago when I wrote the courage article, I said I would package myself "today" and mail myself "tomorrow." This may seem strange, but implementing this little idea has been one of the most nerve-racking things I've done in years. It took me a full two weeks to put it together (instead of the two days I promised), because, like a crack addict rationalizing armed robbery to get his fix, I rationalized any and all delays:
- "I'm just being thorough. You have to be thorough for direct-mail to work."
- "What if this? What if that? I'm trying to get interviewed about creativity and courage. The idea isn't enough to 'sell it.' I've got to have a fantastic looking package too."
- "I've never even listened to one of this radio station's shows. I can't go in without knowing the format, the hosts, the most recent topics. I'd look like an unprepared fool if I did that. I'll spend part of next week learning about the station and listening to its programs."
- "I have a client who needs me. This proposal can't wait. Our new Fortune 1000 division meeting is Saturday, and I'm not prepared. Well, I guess this package-thing will just have to wait."
In other words, I wasted a ton of time with the nervous second-, third-, fourth- and fifth-guessing that cripples many salespeople and keeps them from ever getting the job done. Sure, I'm all for doing homework and being thorough, but at some point thorough becomes avoidance, and a good salesman should be able to spot the difference quickly.
Of course, since I made a public promise to do this, even the pain of doing it eventually became less than the pain of having to admit that I hadn't done it and wasn't planning to, so yesterday I finally executed the plan.
(Side Lesson: To avoid avoidance, tell everyone in the world what you're going to do, and make sure the pain of breaking your word is worse than any pain keeping your word can bring.)
The Final Detour
It's about 20 minutes from my office door to the radio station. Of course, it took me the better part of an hour to get there, because a colleague had just opened a new business and I had to stop in to say, "Hi." Never mind the fact that the two destinations were in opposite directions, or that I could just as easily have stopped by after I had "delivered" myself.
The Drive Downtown
I've been selling, building companies and doing public speaking for more than 30 years. I've built and personally tested prospecting systems where I had to cold-call senior executives at Fortune 1000 companies. I've walked into boardrooms filled with arrogant executives whose missions in life at that moment were to "make this salesman squirm." I've keynoted corporate meetings and conferences, and suffered question abuse from people whose only way of feeling good about themselves is to close their minds to ideas and open their mouths to belittle others.
Yet nothing I can recall over this 30-year stretch ever made me as nervous as that drive downtown.
The Lesson Relearned
When I finally realized just how many butterflies were flitting about my stomach, and stopped to figure out why, the lesson of this experience became clear: Never, ever, under any circumstances, put yourself in a position where one phone call, one knock at one door, one sales appointment, one proposal or one client matters, because when a single thing matters that much, you are almost guaranteed to fail.
I knew that -- I simply cared too much about this one "package," because I wanted to come back to you with a great success story (or at least a great story) to tell.
The Outcome
What actually happened? The "receptionist" is a member of the building's security team. He wouldn't let me in without an appointment, and didn't find the least bit of humor in what I was trying to do.
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Gill E. Wagner, Sage of Selling
President of Honest Selling
Founder of the Yellow-Tie International Business Development Association